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Thank you Kyle. I will have a look when I am back at the premises and try your suggestions :)

Hi Kyle, we are viewing the videos on a PC and TV at our premises and there is no lagging there. The lagging happens when viewing devices at home a few miles away on smart phones and an ipad. I have since read though that it could be the upload speed so if that's the case I'm wondering what I...

Hi Kyle, thanks for getting back to me. The video itself is freezing slightly, so causing a bit of stopping and starting

Hello, our NVR and cameras are at our work premises and the broadband is poor due to location. When viewing at home there is a slight time lag. I am looking for a potential solution to this but I am not a techie :) We were thinking of a 5G dongle although my son says this won't work as the...

Thanks Dan; that's it fixed

Hi Dan Here is the screenshot. Thank you

Hi, I had some success last week using IP Edit in SmartTools and viewing a camera that I wasn't seeing previously. I made a note of what I did. SmartTools>Device Search>IP Edit>changed the IP Address>changed the default gateway>entered the password>clicked OK. Then I was able to click Add to...

Thank you :)

It was great yesterday to be able to access the camera via camera management. I've just tried to access the other cameras on the system under camera management but I get a message saying login details are incorrect (guessing the installer set these and didn't give us a note of them). There are...

Hi, it was an installer that setup the system but is no longer trading. Glad to say thanks for your help the camera is now working :)

Hi, the model is MS-C9674-PB. I have attached a screenshot from SmartTools in Device Search and it is showing as channel 5 (which is for a different active camera that is working perfectly). I cant get an image from the camera MS-C9674-PB. Under IPC Tools>Network, that camera shows as active...

There is one camera not showing on our network. The camera has been reset but I would like help with modifying it's local IP by SmartTools on my PC. In device search on my TV the camera is still showing an IP address ending 5.190 and port only has 2 digits 80. The camera shows in the list as...