Search results

There is a lot of wizardry happening in the background when you use HEVC (H265) encoding. More so when you use H265+. Multiple frames are referenced for encoding and this can create playback anomalies when reassembling the timeline with many software based apps. The DVR/NVR has the hardware...

Check/try the following: Make sure the cams and NVR are on the latest firmware Re-install the Hik-Connect app Try on a different mobile device, Android if possible Check you internet router allows ports 30K-60K to be opened Some mobile networks restrict port forwarding and may throttle certain...

If your phone is connected via GPRS or EDGE it may account for the connection failure. 3G and up is preferable for smooth streaming.

It's used to fine tune the IR output. Typically the camera manages this pretty well automatically. If you want to experiment, turn the feature on and set the Mode to Manual. Adjust the Distance slider to fine tune. From the documentation: Smart Supplement Light gives user an option to turn...

H264/H265 recordings are not edit friendly, more so if you are using Hikvision's proprietary H264+ or H265+ as the recorded frames are not self contained. Try convert the footage with FFmpeg.

Do the entering cars linger in the detection area for more than 10 seconds?

I see on one of the spec sheets 'Micro SD memory cards up to 32GB support'. Does your manual specifically list 64GB+ card support? I would try a 16GB or 32GB card just to be sure.

Might be worth checking: On the NVR, select Menu >Maintenance > Net Detect > Network Stat Check the usage of the access bandwidth and report back.

My guess would be bandwidth. At those settings, the cameras might be stressing the upload bandwidth. To test this, lower the frame rate to 12 and the max bitrate to 2048 and see what happens. You can always move up from there. Check the live stream first.

It's not easy to pinpoint the issue without some additional info. First - Try a different Ethernet cable between the NVR and your router. If that makes no difference, please respond to the following: Model of the NVR Camera make and model Resolution, codec and frame rate you are recording to...

Noisy yes, but shouldn't be very noisy. Perhaps the bearing is faulty or the unit is in an area with poor airflow? From what I see online, the DS-7608NXI-I2 8P has similar fans and layout to my DS-7616NI-K2. Is that correct? The K2 case fans are capable of 4500rpm and in excess of 25db at full...

Try using SanDisk's SD Format tool. Then insert the cards back in the cameras and try initialise them.

Are you able to access the webGUI of the camera? There are a few more steps required after installing a SD card into the camera. Try this - In the camera's webGUI goto: Configuration>Storage>Storage Management>HDD Management and format (initialise) the SD card. Then in Storage>Schedule...

Have you installed the latest plugin? Open the NVR's webGUI in Chrome and download the new plug-in (I don't think it's visible in IE11). Navigate to the downloaded file - LocalServiceComponents.exe Make sure Chrome is closed then install it. Reboot the PC. If prompted after login, click yes to...

Not sure Hikvision still maintains their American support after push back stemming from security concerns. The last issued firmware seems to be: DZ_K75_ML_E_STD_V3.4.96_190225 There is not much in the release notes other than: Still, it might be worth a try.

Could be your DNS setting. Disable Auto DNS and try 1.1.1.1 as primary and 8.8.8.8 as secondary. Reboot the NVR after the changes and see what happens.

I had a similar issue where the Enhanced SDK Service Port (8443) on the camera was acting as the default management port and prevented the NVR from making changes. I had to disable the service on the camera in order for the NVR to save the settings via the default management port (8000). Not...

@malford - Do you have any issues at night with vehicles using their high-beams?

Some long shots: Are any of the cameras connect using a Balun and Ethernet cable to connect? One of our clients had a power surge and some of the copper pairs in the Ethernet cables were fried. Ignore if coaxial/RG59 cable was used. Any electrical work done recently? If unshielded Ethernet...

Did you find out what the problem was? We were recently at a site with a similar issue. We don't support DVR's normally and I'm keen to hear if you resolved this.