Search results

Hi, You can view your Hilook devices when not on the same WIFI by using an app called, HiLookVision. You can download it from the HikVision app store that I have linked below or directly from Apple's App Store. https://appstore.hikvision.com/ Create an account and follow the setup, after...

Hi, 1. Below you'll find links to the HikVision UK download portal's relevant section for each of your devices. If you want help with updating your firmware follow this link to another forum post created by my colleague...

Can I get some more info from you? Could I get the model and serial numbers of the cameras that aren't working? Have you changed how you connect your cameras when switching over to the new NVR? Did you use the same login/activation password when setting up the new NVR? Have you tried...

Hi, Thank you for the screenshots. can I ask you to check the following section on HCP to see if you have any unwanted reports? If you find any, you should be able to just delete them. Hopefully, that should sort your issue. Let me know if this doesn't help and I will ask for some more...

Hi, Are you able to send some screenshots of what you are seeing and where you are getting these reports from, please? I have spoken to Hikvision and they are doing some testing to see what could be causing them, once they have more information I will pass it on.

After speaking with Hikvision about this, they have given me two solutions on how to potentially fix this issue. Which solution you use will depend on how you set up and access your door station. Firstly, please verify that all the network configurations are done correctly i.e. devices are in...

A hard drive bigger than 10TB should work fine in a HikVision NVR. The reason it states only up to 10TB is that HikVision hasn't fully tested their NVRs with anything bigger yet. In reality, there is little difference between the different sized HDDs so shouldn't cause there to be an issue.

The firmware update can be found on the HikVision UK download portal which I have linked below. As this camera is now an older model, HikVision hasn't released any firmware for quite a few years. HikVision Download Portal- R3 Platform(DS-2DFxxxx) If your camera is out of date by a few versions...

The DS-2CD2387G2-L(U) does have a microphone, but the light is only really intended to be used as a supplementary light when needed rather than as a deterrent. If you get a (C)/G5 model however you can download this custom firmware that allows you to use the light in this way...

DS-2CD is what almost all HikVision's network cameras will start with, except for some specific more specialized models. Whereas the 'CE' is specifying that it is an analog camera in the 'E' series. If you are looking for some more help with explaining what all the characters mean, please...

If you are looking to connect 4 AcuSense and 4 normal cameras I would recommend looking at getting an AcuSense NVR like this one: Hikvision DS-7608NXI-I2/8P/S 8 Channel AcuSense Network Video Recorder This will allow you to give some/all of your 'normal' cameras some AcuSense function. If you...

The main two differences between these cameras are that the DS-2CE72HFT-F28 falls under a category of cameras named TurboHD. These cameras require a DVR which they will all have to connect to using coaxial cables. The DS-2CD2347G2-LU is an IP camera, these have a lot more flexibility in how you...

To have a spotlight that comes on and off with motion you'll need to use one of the LiveGuard models. I would recommend one of the Colorvu models as these have a spotlight for illuminating the scene at night when needed for the colour imaging, as well as a separate light which can act as a...

If you just want to back up all the settings you just need to export the config file as you say. If you look at the post below it will show you how to do this. https://www.use-ip.co.uk/forum/threads/hikvision-nvr-green-screen-issue.7184/post-32647 Did you try this before the reboot?