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Hi, Could I just get you to check whether you have a (B) version of this NVR or not, please? Just as there is different firmware for the (b) and non-(B) versions of this NVR. You should be able to find this either on the label of the box or the label on the bottom of the NVR.

Hi Guys, After using IVMS-4200 Versions V3.8.1.4 and then V3.9.0.5 on my Windows 11 Pro computer, I have seen no issues on my end. For reference, I am also running V3.0.5.7 of SADP which has also seen no issues. Unfortunately, we don't have a Windows 11 Home device to test on.

Hi ste92, Our demo DS-7608NI-I2/8P uses a CR1220 battery. However, I would recommend confirming this on your own NVR as well, I have attached pictures to show you the battery and its location so you can find it more easily.

Hi GerHil, Hikvision changed 'Enable ONVIF' to 'Enable Open Network Video InterFace' in their settings, which is what you have already got ticked. You should just need to add a new user as an administrator like you can see Robertomcat has done in the screenshot he shared with you, this should...

Hi, Below is the link to the Hikvisions UK download portal where you can find the firmware for your NVR, As you are quite a few versions out of date I would recommend upgrading in stages as jumping to the most recent firmware can cause issues. I have attached a photo showing which ones I would...

Afternoon, Hikvision has gotten back to me about this. They have confirmed that there is a 'grey-out bug' after pausing in playback and that this bug will be resolved in the next update, which will be at the beginning of next year. Thank you for bringing this issue to our attention.

Hi @flippermaj and @JB1970, Thank you for bringing this to our attention. I have passed the information on to Hikvision for them to have a look at.

Hi everyone, Hikvision has gotten back and has asked if you can check to make sure the streaming protocol is set to TCP. I tested it on our M-series NVR and although ours was already set to TCP, by changing it to UDP and then back to TCP we managed to get the picture to show in the smart...

Thank you for bringing this to our attention @busterboy. After checking on our own DS-7608NI-M2/8P M-series NVR, we are also not getting an image in the smart events section. I have contacted HikVision about the issue and will get back to you with an update as soon as I have more information.

Hi @busterboy, We have done some testing today and are able to connect to the NVR through multiple browsers like Chrome etc. We believe the issue may be due to your Asus router or firewall blocking the NVRs webpage. Is the NVR connected directly to the Asus router and is that router connected...

Hi, The DS-7608NI-K1-4P(B) has a bandwidth of 40Mbps. Hikvision's 8MP Acusense cameras use around 20-25Mbps. You would need to look into getting an 8-channel or even a 16-channel NVR so that it could handle the 8MP cameras working at full capacity. What cameras do you have at the moment and...

Hi, This should be the correct firmware section for your camera...

Hi @spykik I have heard back from HikVision and unfortunately, it looks like the serial cable required isn't available to purchase with vendors. Here is what HikVision have said below: "You would need the serial cable adapter which cannot be sourced from any vendor" If however, you could...

Hi, I just tried mine on one of our NVRs and it did work, however, they can be a bit hit and miss and some Bluetooth mice may not work. Also, one other thing to note is the distance at which the mouse is from the NVR, if it is too far away the mouse won't have a strong enough signal to connect...

Hi @spykik, Hikvision has gotten back to me, please find what they have said below: 'I checked the thread and see that the customer is getting a “Peripheral version is low. Upgrading failed.” message. This is because it is from the old versions of the wireless keypad. Unfortunately, this means...

Hi, I have spoken to Hikvision and this is what they have come back with about V4.61.050; "It was a beta testing version that was accidentally released on the official website for a period of time. I would suggest downgrading the NVRs to 4.61.020." I will put the link to the portal below so...

Thank you for this, I have contacted HikVision and will keep you updated on any information/solutions that they provide.

Hi, I believe this is the firmware for the DS-PK1-E-WE: http://www.hikvisioneurope.com/uk/portal/?dir=portal/Product%20Firmware/Hikvision/Alarm/Wireless%20Keypad It's not V1.5.0... but that may be location specific and why you can't get it at the moment. Hopefully, this fixes your issue.

Can I get you to try unbinding your system using the steps in the Forum below, please; https://www.use-ip.co.uk/forum/threads/how-to-unbind-a-hikvision-device-using-sadp-on-a-pc.4380/ Then can I get you to attempt to do the first step of the how-to forum post, I'll link that below again for...

Do you remember which method you used to set up your system on the HiLookVision app?