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This is a screen shot of my IVMS4200 page, It keeps telling me my door bell is offline although I can access it through Hikconnect.

Hi Dan, Just downloaded IVMS 4200 but it looks nothing like your screen shot. I found a Tab "Maintenance and Management" but when I click on Remote configuration there is no option for a firmware update.

Hi, Still cant log in, still get the message that the user name or password is wrong. Is there any way to update the firmware via the micro SD card and SADP or using IVMS 4200?

Hi, Just done a reboot of the bell but when I tried to log in, I get the message that I am locked out for 30 minutes. I will try and log in again later.

Hi Dan, thanks for getting back to me, I will go and try another reset. do you recommend deleting the door bell from the Hikvision App first?

That great, thanks for all your help.

If I delete my doorbell from the App in Hikconnect and then reset it by pressing the side button for 20 seconds until it reboots does it delete everything from the bells memory? I have tried this several times already but just wondering if there is a more definite way?

Hi, according to my router, the doorbell receives a full 5 bar signal strength. I can still see my doorbell camera on my iPhone and I still get alerts when someone rings the bell. The doorbell keeps appearing in SADP. This is a complete mystery to me.

Hi, I am using IE 11 on Win 10 Desktop. I only use IE for Hikvision. Hard wired to a switch then an Asus Router.

Hi, it still fails when I cut and paste. When you exceed 6 attempts, you are logged out for 30 minutes before you can start again.

I had a problem last year with the bell and I was sent an update file with new firmware which was Clarecontrol when I installed it. When I could get into the setup pages, it was just Hikvision under a different name. I looked at the clarecontrol web site and its the same doorbell.

Hi, here is the screen shots.

Hi, I tried your suggestions but same error message. I have absolutely no idea why this is happening? Could the firmware be corrupted although I can see the doorbell through the Hikvision App

Hi, If I open up the SADP software and put a tick in the box for the camera, I can change the parameters but to save the changes I need to put in the cameras password. If I input the password I have, I get the message that the "parameters, modifications complete". If I put in a random...

Hi, I hope someone give me a clue on how to rectify the above? Just recently every time I try and log into my 6003 Wifi door bell I get the above message. I know the password is correct as I can log in via the SADP tool but I cant using the bell's IP address! I am using "admin" as user name.

Hi, I changed to different channels again and now my Door Bell has stayed on line for the past 2 weeks. Thanks for the advice.

Hi, thanks for your suggestions. The smart meter talks to your energy provider to supply readings of you gas/ Elec consumption on a regular basis and provide you with live current energy use via a small remote LCD display. I have looked at neighbours networks previously via Devolo adapter web...

Just done some Google searching and found some posts on Smart Meters causing wifi interference. I cant be sure but the problem could have started around the same time as I had my smart meters installed? I have changed my wifi mesh from auto channel to set channels avoiding ch6 which seems to be...

Hi, the firmware is V2.1.0 which I received from hikvision via the retailers support site. Any ideas on how to trace the interference?

I have the above door bell connected to my home WIFI mesh network setup, its a BT HH6 meshed to 3 Devolo Powerline 1200AC WIFI nodes (both 2.4 &5 Ghz channels are set to auto). The signal is very strong all around the house including at the door bell. I had the door bell working faultlessly for...