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  1. Phil

    Firmware Looking for legacy firmware for HIK iDS-2CD7A26G0/P-IZHS?

    Maybe try performing the updates with their Batch Configuration tool?
  2. Phil

    Hikvision dvr playback black screen?

    Does the calendar in Playback have the little corner markings that indicate there are recordings on the dates since you replaced the HDD?
  3. Phil

    Hik-Connect Hikvision - Two out of four cameras offline after changing internet provider?

    Yes, it's normal to need to edit some system settings when you change your ISP. Typically, you'll have a new router, and very often that will set a new IP address domain range for the devices on your home network. Your NVR needs to be set to join that domain range. If you install Hikvision's...
  4. Phil

    Connecting a Sony SNC-ER585 IP camera with my Hikvision DVR?

    If you add the camera to your LAN and prove that as per #2 then we have moved on a few steps - we will know that you have a working ONVIF camera at a valid network IP address and we can then try to progress getting the DVR to also see it.
  5. Phil

    Hikvision dvr playback black screen?

    After selecting Playback mode, are you then clicking on the play icon? We can't offer much help unless you provide the extra information we need ...
  6. Phil

    Firmware Looking for legacy firmware for HIK iDS-2CD7A26G0/P-IZHS?

    Are you using a PC wired to your home network, not a wireless connected laptop?
  7. Phil

    Link Drops regularly from DS-2CD2347G2H-LISU/SL to NVR?

    It's quite an old NVR model - make sure that you are running the latest firmware available for it.
  8. Phil

    Connecting a Sony SNC-ER585 IP camera with my Hikvision DVR?

    Add your Sony camera to your network and check it is ONVIF ok with the ONVIF Device Manager utility. What model DVR do you have please? How many cameras connected? (analogue & IP)
  9. Phil

    Lost admin password Annke system?

    Annke offer this solution at their website, let us know how you get on: https://help.annke.com/hc/en-us/articles/360000252781-ANNKE-VISION-Reset-Admin-Password-on-Annke-System-via-SADP-Software
  10. Phil

    Linking a Hikvision NVR to a UPS to achieve a graceful shutdown after mains power loss

    Hikvision have recently released their own range of UPS (Uninterruptible Power Supply) devices. These are great value - details in our webshop: https://www.use-ip.co.uk/hikvision?cat=944 However, they do not include a network connection so are unable to enable a graceful shutdown of their...
  11. Phil

    Firmware Looking for legacy firmware for HIK iDS-2CD7A26G0/P-IZHS?

    Are you closely following these steps to update your firmware? https://www.use-ip.co.uk/forum/threads/how-do-i-update-hikvision-firmware-in-just-nine-simple-steps-updated-17th-november-2023.1323/
  12. Phil

    Hikvision dvr playback black screen?

    Can you share the model number and upload an image of what you see in playback please.
  13. Phil

    Camera cable damage - outer and shielding only - repairable?

    If the cores are not damaged, and it's working OK, then I'd just tape it up and press-on. Obviously, make sure the bracket is now sealed and the mice can't get at it.
  14. Phil

    Whats the difference between a router and a switch?

    You probably already have a router - for your internet connection. You don't tend to find routers with more than about four network ports. Nor do you find routers that provide POE power. So, to add lots more devices, you simply add a network switch with the desired number of network ports and...
  15. Phil

    NVR resetting after restart?

    Have you tested with this camera temporarily connected to the NVR using a short, factory made, non screened, patch lead? To rule out ANY issues due to the installed cable. It may also be worth checking that all your devices are running the latest firmware; we just tend to do this first as a...
  16. Phil

    Mini home cctv product advice?

    They're not products that we tend to get hands-on with. The stick-up type cameras tend to be typically sold via Amazon. There are usually lots of customer reviews for products sold at Amazon, so perhaps have a good look at those. Also, lots of YouTubers making new product and comparison videos...
  17. Phil

    Hik-Connect Can you please tell me how I connect our HiLook cameras to our new Broadband?

    Sorry - dropped the ball. Have you resolved this?
  18. Phil

    HIK-vision PTZ ds-2se4c425mwg doesn't show videos?

    Is the problem boot-looping camera installed? e.g. on the end of the intended site cable Have you tested it with a short factory-made patch lead network cable (not screened)?
  19. Phil

    NVR DS-7608NI-Q1-8P firmware upgrade failed? [error OSCVG20-0x00100573]

    Thread continues here: https://www.use-ip.co.uk/forum/threads/nvr-resetting-after-restart.11844/
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