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You can log in to the DVR on your laptop via the IP address (see the second part of my post above - sorry I may have added that bit after you saw my reply). Then, you can check the HDD status in Storage>Storage Management>HDD Management, and run the tests in Storage>Storage Management>HDD Detection.

Thanks - yes, there's a good chance the drive has failed. Can you send a screenshot of the Storage Device page please (in the left-hand pane of your screenshots), as this should indicate if there's a problem with the drive? You can't login on a laptop via HDMI cable, but if you enter the DVR's...

OK, this is a good sign. Are their statuses showing as 'online'? If so, ignore the link in the 'IP/Port No.' column in the Hik-Connect web portal, as you don't need to use this for remote access. You now just need to use the Hik-Connect account you have created to log in to the app on a phone...

Great - yep, it's one of those settings you don't realise exists until it's been enabled by accident!

OK, definitely check the status of the hard drive on the storage page and also the physical SATA cable connections. It could also be that it isn't set to overwrite - this post explains how to set that...

Send a screenshot of the storage page if you're unsure :) Have you ever been able to save footage on that NVR?

It should show a hard drive in the table on there, with the size of it and its status, which should be 'normal'. If you have a drive installed but it isn't showing, make sure all of the connections shown in this guide are secure...

I believe this happens when the video has been compressed too much for the app / server to decode, especially with numerous high-resolution cameras. In playback, you'll be viewing the highest quality main stream, which may be why you're seeing it more here than live view, which normally uses...

Unfortunately, Hikvision doesn't natively support Alexa integration - you'll need one of these doorbells for that: https://www.amazon.co.uk/Door-Chimes-Bells-Works-Alexa-Electrical/s?keywords=Door+Chimes+%26+Bells&rh=n%3A1938270031%2Cp_n_amazon_certified%3A14091950031&c=ts&ts_id=1938270031 I...

The latest versions have been getting released on the Play Store again for a little while now (at least 6 months)... It kind of happened quietly and we discovered by accident! It was only ever removed from the Play Store - Apple's App Store never stopped having the latest versions available - so...

I've just checked, and that extra channel appears when you turn on "channel zero": In the app, go to to Me>Settings and you should have the option to disable "Display Channel-Zero", which will remove it :)

Hi @dalB - have you got a hard drive installed on the NVR? If so, what does the storage management page show for it?

Yep, that doesn't sound quite right, that's probably the best thing to do. The only thing I can suggest is trying an earlier firmware, but I've not seen these issues reported on V5.5.820 before...

You can disable UPnP on all three, it's not needed and the setup will be more secure without it. If you're forwarding the ports for remote access from a browser, then these should probably be different, so change the server ports to something else which are different on each device. Make sure...

Sorry, I think it might be an old URL in that link... Try this one - https://ieu.hik-connect.com/ Or, if you're still struggling, you can try scanning the QR code on your NVR's Platform Access page in the app (download Hik-Connect, create your account / sign in, then press Add > QR code) :)

No worries! Keep us posted :) And all good regarding your screenshot in post #6 - you're using the right firmware.

Sorry, yes, if you go to Device Management in iVMS-4200 you'll have a settings cog at the end of the row the camera is showing on - click this and then Basic Settings, which should take you to the same config menu you get in a web browser, and try drawing it here. I think I've seen this issue...

Hi @Heathrow - most people don't use port-forwarding / DDNS to add devices to the app anymore, as it's limiting and complicated. If you have a strong password set, then it's best to add the camera via the Hik-Connect servers, which most do and lets you receive notifications. You can also leave...

Hi @brisky1 - as you say, it's most likely a bug! Is the camera connected to an NVR, or are you accessing it directly to draw the privacy mask? If accessing it directly, which browser are you trying? Also, is it a G3 or G5 platform model / (C) or non-(C)? You could try in iVMS-4200 - iVMS-4200...