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Yes, the NVR can assign any available IP address on its subnet range (192.168.254.xxx) to new/reset cameras that are connected to its PoE ports when Plug & Play is enabled. If you defaulted the channel as I described above and then rebooted the NVR, the IP address of this channel may have...

Hi @Gwladok Try disconnecting the camera from port 8, click 'edit' for channel 8, switch it from 'Plug & Play' to 'Manual', and click 'Save'. Once that is saved, go back into the edit menu and switch the channel back to 'Plug & Play' which should then default the channel to unused and ready...

Hi @EmerciD You will need to speak to whoever you bought the DVR from to arrange a Password Reset.

Hi @Bluenose1940 The latest firmware versions for your NVR and cameras are below: NVR - V4.30.097_build240401 Cameras - V5.6.820 220519 In regards to time settings, if the time doesn't correct itself after the firmware update then you probably don't have DST/Daylight Saving configured.

Okay, As the first 2146G2 camera accepted being activated by the NVRs password, I can only think that the 2nd 2146G2 was already activated when you received it which is why it won't accept being activated via Plug & Play. You will need to get up to where the problem camera is installed and try...

Okay, The 2146G2 that is working and the problem 2146G2, was there any difference between these models when you bought them? Were they both from the same supplier? Did they both arrive with security seals on the boxes?

Okay, I thought I was just about getting my head around how you had your system configured, but then I remembered something you said earlier on and it has confused me again: This other 2146G2 that did connect successfully, when you click the 'edit' button for this channel, is this one set to...

Hi @SeanJ Please try updating to this slightly older firmware version first - V5.8.20 If this update works, you can then try updating to the latest version.

Hi @viperlogic Yes, as a single camera user, it is recommended to use iVMS-4200 to view playback on a Mac.

Okay, I think what has complicated things is that at some point in the past, someone has set some of your NVR channels/ports to 'Manual' and left some to 'Plug & Play'. This was most likely because you or whoever was handling the NVR at the time was having some kind of issue with the NVR...

Thanks @Gwladok I'm just trying to understand what you've done with this camera because it's not usually normal to manually add cameras to the NVR when you are plugging them into the NVR PoE ports. You say you always use the same username & password for the cameras, so in the case of this new...

Hi @Kejn What firmware version is your DVR currently running?

Okay, Unplug the problem cameras, change the channels to 'Plug & Play', and then try plugging the cameras in again.

Okay, So when you click that 'edit' button, is the problem camera set to 'Manual' or 'Plug & Play'?

Yes, you just need to go to the Device Management menu in iVMS-4200, click Remote Configuration, go into the camera's Maintenance menu, and there should be a 'Restore All' option to hard reset the camera. Alternatively, if you are on-site and on the same network as the camera, you can just log...

Hi @Heathrow It might be possible to perform a hard reset in the camera settings using iVMS-4200, but we wouldn't perform a reset remotely because the reset will also wipe the remote access settings. You will lose access to the camera and won't be able to reset the remote access settings...

Thanks @Gwladok You say "After I re-input user name & password I then got the network is unreachable", where did you input the username & password?

Thanks @Gwladok Can you please share a screenshot/photo of the camera management menu in the NVR showing the connected cameras and the one showing the error message? Was the problem 2146G2 camera fresh out of the box and inactive or had you tested it on a separate PoE Injector/Switch before...

Hi @Gwladok Please provide more details. What NVR model do you have and what firmware version is it running? What was the old camera model and what camera model are you replacing it with? Are the cameras you are replacing connected directly to the NVR PoE ports or to separate PoE...

Hi @CMA First of all, the A400BW-DE(F1) model you've been looking at is not a PTZ model. You see on the product page that it is actually described as a PT camera which means it has a motorised pan & tilt, but no optical zoom as it uses a 4mm fixed lens. If you are looking for a smaller PTZ to...