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Hi @Kilojade Your NVR firmware is several versions behind. One of those newer versions is the major V5 firmware, which significantly changes the NVR's user interface. Below are firmware versions we would recommend updating to in steps (e.g., one update at a time - do NOT update straight to the...

When you install the camera you can manually pan, tilt, and rotate the camera lens until you get the position/angle you want to cover your scene.

Hi @Andy.A As as far as we are aware there aren't older firmware versions for this specific model, the V5.7.11 firmware was released in June 2023 so I would think it is highly unlikely that this is a firmware glitch that hasn't been fixed in 18 months. It sounds more like it could be a...

Hi @Niter80 Looking online, I can't find this HiWatch model on the Hikvision Global site and it looks to only be available in the Russian region. We do not have access to the latest firmware for Russian products, you will need to speak to whoever supplied you with the camera and/or Hikvision...

Hi @audi30tdi The FD9391-EHTV-v2 is a varifocal dome camera, which means you can adjust the focal range/zoom of the camera remotely. The model is not a 360/PTZ model so you won't be able to pan/tilt the camera remotely.

Hi @kruja If you remember, can you please confirm what firmware version the camera was running before you updated it to V5.7.17? Can you also log in to the camera with a browser, go to Configuration > System > System Settings > Basic Information and confirm the "Firmware Version Property" of...

Hi @epipen This model is old enough that it might potentially still use the old default camera passwords, have you tried going to the NVR camera management menu and tried setting the camera's password to either 12345 or 123456? If these passwords don't work and the camera is also not being...

Hi @karaats24 Can you please confirm the model numbers of the Hikvision camera and the other brand recorder?

Thanks @KasmahBahari How did you add the DVR to Hik-Connect? Was it added via Platform Access/P2P or did you manually add it using the local IP address? Can you please go to Me > About in the app and confirm which version of the app you are currently running? You say you are "unable to...

Hi @KasmahBahari Is the problem camera(s) added to the Hik-Connect app on its own and recording to MicroSD or are the cameras connected to an NVR which is added to Hik-Connect? Can you please confirm the camera and/or NVR model numbers and the firmware versions they are currently running...

Hi @Kinhell We would probably recommend something like the DS-2CD2546G2-IS 4MP AcuSense Mini Dome, its lower profile makes it good for small spaces. We would use a 2.8mm lens because it will give you the widest field of view over the shortest distance.

Open the Hik-Connect app and go to Me > About and you should see the current app version there. Can you access the NVR with a PC/browser on your local network or do you access it with a direct HDMI monitor?

Hi @Popps Is this in the Hik-Connect app? Can you please confirm what version of the app you are currently running? Do you have the cameras added directly to the app or are they connected to an NVR which you've added to the app? Can you please confirm the current firmware your cameras and/or...

Hi @camman1 The best thing would be to angle the camera up and away from the wall it is mounted to. At the moment you have too much wall in the camera's field of view, this causes problems at night because the camera's IR light is reflecting off that wall and making that part of the image...

Hi @Hikory The current model we would recommend is the DS-2CD2086G2-IU 8MP AcuSense Mini Bullet

Hi @Ray Arts AcuSearch is a new feature built into certain NVRs to improve playback searching via smart filtering features, AcuSearch will work with all current EasyIP 4.0 cameras including AcuSense, ColorVu, Live-Guard, and Hybrid Light models.

Correct, the DS-7616NXI-M2/VPro is a non-PoE model

Hi @Ray Arts We are not aware of any new NVR models being released that will offer significantly better/different performance to the M-series models.

See this guide if you need help with manually adding cameras to the NVR: https://forum.use-ip.co.uk/forum/threads/how-do-i-add-a-hikvision-device-to-my-nvr.6025/

Hi @Hikory What you describe is absolutely possible. As long as the PoE switch that has the 2 new cameras is on the same local network/router as the NVR, those cameras can be assigned local network IP addresses and manually added to the NVR.