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Thanks @pucccin0 Does the camera automatically patrol multiple positions or is always fixed on the owl box? If it is fixed on the owl box all night, have you tried temporarily moving the camera to look at something else for one evening to see if this happens whatever the camera is looking at...

Thanks @pucccin0 Has this always been happening since you installed the camera or has it only just started recently? How long has the camera been installed? You say it happens regularly, is it always the same time at fixed intervals or are the times it happens completely random?

Hi @pucccin0 What firmware version is your PTZ currently using?

Hi @Albert Can you please share a screenshot/photo of the image you get from the camera at night? What camera model is it?

Okay, I think I understand what you are doing, but to be honest, you are doing something far more technical than we've ever been hands-on with before. As far as we are aware, there is no way to label/mark what recorded footage is from the MicroSD cards and what is from the NAS. We will edit...

Okay, If you have the cameras added individually to Hik-Connect, the footage you are viewing is from the camera's MicroSD card because Hik-Connect cannot access footage stored on a 3rd-party NAS that isn't added to the Hik-Connect app.

Hi @GAM Are you viewing footage from an NVR added to Hik-Connect or a standalone camera that has been added to Hik-Connect?

Hi @ogradyr Good to hear the NVR updates worked, you can always check for the newest firmware versions by using the Hikvision Firmware Tool on their website. In regards to the cameras, you are quite far behind with the firmware so we would also recommend updating these in steps like you did...

Thanks @Reecek In the NVR local menu, do you have the option for "POS/OSD Overlay"? If you do, make sure this is disabled. Also, see this forum thread that mentions "Display VCA Info/Rules" which should also be disabled in the Local menu.

Thanks @Reecek Can you please confirm the exact firmware versions you are currently using? People often think they are running the latest firmware, but there are actually newer versions available. Can you also confirm if you are accessing the NVRs with a browser or a direct HDMI monitor?

Hi @Reecek Can you please confirm what NVR and camera models you have? (the ones displaying this issue) Can you also confirm the firmware versions currently being used by the NVR and cameras?

Thanks @GingerOverlord It's very strange because I can't see anything significantly wrong with how you currently have the recording configured. Are the cameras connected to the NVR set to 2MP/1080p resolution? What options are given to you in the 'Advanced' sub-menu in the record settings...

Hi @ogradyr In that case, you should be fine to continue upgrading the firmware. Below are the firmware versions we recommend updating to one at a time in descending order: V4.1.64 build190119 V4.22.005 build191208 V4.40.015 build200616 V4.50.000 build210125 V4.51.005 build210628 V4.60.000...

Hi @newbeliever If you've already tried adding the NVR to Hik-Connect and iVMS-4200 then there probably are no other options for remote/desktop access. As the model appears to be Chinese with Chinese firmware it will likely be incompatible with all non-Chinese market Hikvision products & software.

Hi @PickaBoo What you've shared above is the same issue I described in my earlier reply: You said this didn't work and the cameras were still showing as 'detecting', the only other thing I can think might be causing problems is the NVR activation password not being strong enough to activate...

Thanks @GingerOverlord These are some very odd, non-standard recording settings. Do the instructions/manual you have mention anything about the 'Length' box in the first screenshot that is currently set to 60 minutes? To me, that looks almost like a max. recording duration, have you tried...

If the firmware works I wouldn't expect there to be any major problems as this update is only a couple of versions newer than your current firmware. If your NVR is from the AUS region and this firmware is just completely incompatible, the update will just fail and not complete. If the upgrade...

Hi @ogradyr If you bought the NVR in Australia then we would stick with the firmware versions available from Hikvision Australia, but if the HiTools software is detecting the V4.61.030 as the latest that might suggest that your model is not actually designed to be sold in the Oceania/ANZ...

Okay, The datasheet for V3.12 of iVMS says that works with Windows 7 so there shouldn't be an issue upgrading to this latest version. One thing you can try before updating iVMS is to delete the NVR from iVMS-4200 and then re-add it to see if that brings the camera back online.

Hi @peter It does sound like you might have an issue with one of the PoE ports. The easiest solution to avoid replacing the whole NVR would be to purchase a single PoE Injector to power the camera. You can then connect the camera via the injector to your local network, use the SADP Tool to...