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Hi @RickHIKVision In SADP, what IP address is assigned to the NVR?

Thanks @warrendanielsmith I noticed from your earlier response, that your NVR is currently running an old firmware version. Please try updating the NVR to the latest firmware version - V4.30.085 build210409 - and see if that allows you to view the camera with the direct monitor (some of the...

Thanks @warrendanielsmith Can you please share a photo of the NVR live view menu? If you manually switch the NVR live view from the 4-way split screen to the full screen/single camera view, can you select just the TandemVu camera and get a live image?

Thanks @warrendanielsmith Below are the instructions you need to follow to display the 2 channels from the new camera in your direct monitor live view: If you can't see the live view menu this probably means you have the NVR set to 'Easy Mode', you'll need to go to Configuration, and click...

Hi @warrendanielsmith What NVR model do you have and what firmware version is it using?

Yes, we would recommend sticking with the 4mm if you want similar coverage, see the comparison of the FoV of both 4mm models below: 2385G1 4mm --- horizontal FOV: 87.1°, vertical FOV: 47.4°, diagonal FOV: 101.8° 2387G2H 4mm --- horizontal FOV 93.3°, vertical FOV 47.2°, diagonal FOV 114.2°

Yes, if the scene was too dark then the camera wouldn't capture a very clear colour image and you would likely get clearer and more detailed nighttime images using IR, the advantage of the Hybrid Light models is that they support both IR LEDs and white light LEDs so if the scene is too dark for...

Hi @Teasy1980 The direct replacement for the model you currently have would be the DS-2CD2386G2-IU 8MP AcuSense Turret If you have ambient light illuminating the street (e.g. street lights, security lights on the properties, etc...) you could also consider the DS-2CD2387G2H-LIU 8MP Hybrid...

Hi @RickHIKVision Yes, that is correct. You need to connect your camera to the PoE Injector and then connect the PoE Injector to either your router or a standard network switch connected to your router. You can then use SADP to activate the camera with a strong password, before then opening...

Okay, So the FoV measurements for the IPC-T283H-MU are below: 2.8 mm, horizontal FOV 119.6°, vertical FOV 60°, diagonal FOV 149° 4 mm, horizontal FOV 96.8°, vertical FOV 50°, diagonal FOV 115° If you switch to the 4mm model you will lose about 11.5 degrees of horizontal coverage on both the...

Hi @PeteWisdom If you moved to a 4mm lens you would narrow the FoV to have less of it waisted on the walls around the camera (which can also reflect a camera's IR LEDs), but you also have to take into account that as the horizontal FoV narrows so does the vertical FoV and so you can lose...

Thanks @SpyBot It looks like you've done everything correctly and I can't see any other menus for configuring smart events, I think you are going to be best off contacting the manufacturer and/or company you bought from.

Hi @SpyBot Can you please share a screenshot of the menu in the app where you are seeing "Human Notification"? "Human Notification" sounds more like it relates to receiving notifications than configuring the event, I would expect the app to offer a separate menu to configure smart events. If...

Hi @RickHIKVision The current Hikvision cameras run newer firmware with increased security features that can cause problems when trying to plug & play them on old NVR models. The easiest way to add this camera to an older NVR would be to connect it to a separate PoE Injector/Switch and then...

Hi @werdas The 2345FWD is much older than G0/G2 models and has long been EOL (the last major firmware for the 2345FWD was released in 2021).

Hi @Aprincessitalian To see 270 degrees around a corner you would need to use something like the DS-2CD6D42G0-IS 4MP Dual-Directional PanoVu Camera or the DS-2CD6D54G1-IZS 5MP 4-Directional Multisensor PanoVu Camera. You should be fine to use either of these with your existing NVR, but if you...

Hi @Praetorian.72 I've tried searching for the model numbers you've shared above and I got no results that looked like an IP camera. It is quite common that cheap, Chinese cameras that market themselves as "easy setup using mobile app" can only be set up with the recommended app and don't...

Hi @datathomas We've never encountered these HiView cameras before, but from a quick search of the NVR model online I see it listed as a "WiFi Kit" so it could simply be that it is a "closed system" kit that is WiFi-only and only supports specific HiView WiFi cameras. If you can't find a way...

Hi @PeteWisdom We have minimal experience with the consumer HiLook products, but can you access the below menu when logged into your HiLook camera? If you can see this menu, is the camera set to Smart Event or Monitoring? The camera needs to be set to monitoring for you to be able to enable...

Hi @Tsukuyomi The NVR and ECI- camera models you have all seem to be region-specific (I can only find them on the Canadian Hikvision website), so as a UK/EU business there is limited advice we can give you. If you already have an ECI- camera working on the old NVR and you are happy to only use...