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If you are using Hikvision cameras? you can use the phone app to see what the camera is seeing. I set my cameras from up a ladder with my phone.:)

Try wrapping in self amalgamating tape

Hi Dan, I have eventually managed to log into the settings page :) I reset the camera numerous times and searched the clarecontrols web site for an eternity until I found an article about recording to an NVR. within the article it mentioned the user name was "clareadmin" for one version. I tried...

It looks like you need to log into the camera with its password to access Remote configuration. This is doing my head in:(

This is a screen shot of my IVMS4200 page, It keeps telling me my door bell is offline although I can access it through Hikconnect.

Hi Dan, Just downloaded IVMS 4200 but it looks nothing like your screen shot. I found a Tab "Maintenance and Management" but when I click on Remote configuration there is no option for a firmware update.

Hi, Still cant log in, still get the message that the user name or password is wrong. Is there any way to update the firmware via the micro SD card and SADP or using IVMS 4200?

Hi, Just done a reboot of the bell but when I tried to log in, I get the message that I am locked out for 30 minutes. I will try and log in again later.

Hi Dan, thanks for getting back to me, I will go and try another reset. do you recommend deleting the door bell from the Hikvision App first?

That great, thanks for all your help.

If I delete my doorbell from the App in Hikconnect and then reset it by pressing the side button for 20 seconds until it reboots does it delete everything from the bells memory? I have tried this several times already but just wondering if there is a more definite way?

Hi, according to my router, the doorbell receives a full 5 bar signal strength. I can still see my doorbell camera on my iPhone and I still get alerts when someone rings the bell. The doorbell keeps appearing in SADP. This is a complete mystery to me.

Hi, I am using IE 11 on Win 10 Desktop. I only use IE for Hikvision. Hard wired to a switch then an Asus Router.

Hi, it still fails when I cut and paste. When you exceed 6 attempts, you are logged out for 30 minutes before you can start again.

I had a problem last year with the bell and I was sent an update file with new firmware which was Clarecontrol when I installed it. When I could get into the setup pages, it was just Hikvision under a different name. I looked at the clarecontrol web site and its the same doorbell.

Hi, here is the screen shots.

Hi, I tried your suggestions but same error message. I have absolutely no idea why this is happening? Could the firmware be corrupted although I can see the doorbell through the Hikvision App

Hi, If I open up the SADP software and put a tick in the box for the camera, I can change the parameters but to save the changes I need to put in the cameras password. If I input the password I have, I get the message that the "parameters, modifications complete". If I put in a random...

Hi, I hope someone give me a clue on how to rectify the above? Just recently every time I try and log into my 6003 Wifi door bell I get the above message. I know the password is correct as I can log in via the SADP tool but I cant using the bell's IP address! I am using "admin" as user name.

Hi, I changed to different channels again and now my Door Bell has stayed on line for the past 2 weeks. Thanks for the advice.