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I am having the same issues, everything was working fine until the Edge update yesterday! Tried a factory reset and reinstall web plug in / local services plug in but still not working in Live view.

Hi, I don't get any error messages, just a blank screen! I will try and clear the browser history and get back to you, most likely tomorrow now. Cheers. Richard.

HI, Thanks for the quick reply, I have carried out what you suggested and I had been using the correct encryption key and have got the cameras showing in the Hik Connect App now but I still have no live view using the browser (Edge) on my PC. All the cameras are showing as connected in Device...

Hi, I have suddenly lost my camera live view in my DS-7616NI-M2/16P, firmware V5.04.070 build 250828 and the Hik Connect App. I keep getting asked for the security code in the Hik Connect App. I did have an encryption key set up but I keep being told this is incorrect! If I select forgot...

Your correct, still works after disabling RTSP pass through although the camera feed is a bit slower than the rest showing up on the computer screen and in the Hik connect App.

I have got the doorbell working by going into my router settings and enabling RTSP pass through and changing the doorbell to Hikvision_RTSP The doorbell also appears in the Hik connect phone App. Is there a security issue with the Router RSTP passthrough being enabled? I thought I read...

I have just figured it out, easy peasy, No idea what I was doing wrong earlier? LOL! Firmware upgraded but still showing as Clarecontrol, not Hikvision! The upgrade file option is still greyed out in the maintenance tab though! The same error message regarding the Certificate is still there.

I have downloaded and installed the Batch Configuration program but how does it work? I can't seem to find a way to reset the firmware of my door Bell? The lower half of the screen shows 3 devices, one being the Door Bell but where do I go from here?

Thanks for the info, I will try this tomorrow and let you know

My door Bell has US firmware (Clarecontrols firmware) I had problems with my bell when I got it a number of years ago. I purchased it from a UK vendor (Broadband Buyer) who's support dept directed me to install the Clarecontrols firmware which has worked for the past few years with no more...

No difference to me, my DS-KB6003-WIP door bell still won't connect. I still get the "Certificate Verification Failed" message. Playback still does not work either!

I have just tried playback on my iPhone using WIFI and playback is working normally however using 4G I am getting the following message: "Device decoding timed out. Check the device network connection"

I have just tried it and no difference to previous for me! Still get 'Certificate verification failed' message on my Hikvision door Bell entry in device management..

I'm in the UK

I had the same problem, I just restarted the NVR and the camera came online.

Hi, I just changed the Router settings back and the Doorbell is still working, This is all a bit too technical for me. I really have no idea what I'm doing!

I have managed to get my Hikvision Door bell to register with my NVR just by looking at the settings on my Asus Router (Asus-Merlin firmware) I remembered there was something in the router settings that mentioned RTSP and thought I would give it a try! Router settings; WAN page, WAN - NAT Pass...

Hi, I have tried all you suggested but the NVR still comes back to the same message 'Certificate Verification Failed'

Hi, I have tried deleting, editing and rebooting many times in the last week but I still get the same error message.

It will need to be firmware for the NVR in my case as Hikvision stopped making DS-KB6003 Bell a while back.