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I've gone into the SADP tool - ticked the NVR, clicked un-bind, username admin and the password of the NVR and it says failed. Here are some screenshots 1. android app home page - HOME is my pyronix alarm system 2. SADP screen 3. Web portal - I've also blanked out the IP (which was the public...

thanks for the advice - I cant set the DNS servers to the IP of the primary router, tried and that causes the NVR to show offline. on hik-connect I then tried using the DNS servers that are configured in the router (for DHCP) restarting the NVR in between - with the DNS set at the virgin media...

Hi - yes I am definately logged into the same account - when I click 'me' in the app email and username matches the one I log into ieu.hik-connect When I login to the NVR (web) under HIK vision is showing as online - and shows the QR code to add to the app. when I login to ieu.hik-connect it...

Ok - so I am not fully working! Apologies in advance if I am missing something really obvious here (and hopefully some other newbies with similar issues find this post useful!!). So whilst I can connect to hik-connect when my phone is on the same network wifi - when wifi is off and I am...

For info, maintenance security \ security \ security service, stream encryption is already off.

Update - I used the SADP tool to enable Hik-Connect. I now have the NVR saying connection is online and the account has been bound. I went back to my hik-connect app (android) - the NVR has been removed. I click add, scan the code from the hik-connect tab on the NVR and I get the message on...

It is turned on - Any ideas why I am getting the errors on the HIK-Connect tab, it says connection offline and it asked please change the initial verfication code when I turned on HIK-Connect on the NVR. I can't see where to do this.

Hi - on the HIK-connect tab (on the NVR) Hik-Connect is disabled and it says the following Connection Status: Offline Account Status: No cloud account is bound. The binding status will be updated after the device connects to network. View the binding status again after connecting the device to...

Over the weekend I updated my NVR and Camera firmware to the latest (recent) releases. DS-7608NI-M2/8P V5.03.010 build 240606 DS-2CD2387G2H-LIU V5.7.17 build 240606 x 2 DS-2CD2347G2H-LISU/SL V5.7.17 build 240606 x 2 Ever since my hik-connect is not working. Logging into the NVR (via web) and...

yeah agreed - although, the popup doesnt happen everytime and then the two-way audio is OK

I retried this early - adding privacy mask to my camera. Tested 4 x times using Hikconnect, twice 2 way audio appeared to work ok, twice it started then got a popup error on Hikconnect saying "the device is in privacy mask status"

same here - I have updated to V5.02.008 build 240425 and can confirm I can activate the strobe and siren on my 2347G2H/LISU/SL. I will re-enable the privacy mask that previously stopped 2 way audio and report back.

I did some further testing as I was pretty sure it wasnt working at some point. What I did find and maybe this is a 'feature' - is that if there is a privacy mask set then two way audio doesnt work.

Hi, I have a related query here - I have the 2xx7G2 cameras so have acusense - I also have an M Series NVR (DS-7608NI-M2) which you mention above, also supports acusense. I've seen recommendations elsewhere on this forum to switch off acusense on the NVR if your cameras have it (saw an AI...

I get this (but on my M series - DS-7608NI-M2) where 2 of my 4 cameras randomly stop pushing notifcations to hik-connect. The way I get it to work again (temporarily) is to disarm / arm all cameras then I get push notifications from all 4 cameras - Not sure if this is a reported bug.

Hi - I tested again using the channel and it worked. I am sure I tested before with channel but recently I had been testing using device - like you say, very confusing. Thanks for all your help on this.

So icons are coming up but get operation failed when trying either the strobe or alarm icon. a defog icon also appears - I can access that setting OK.

Yeah - its on the hik-connect app. Doesnt work to either camera - I've had a trawl through the settings and there doesnt appear to be anything obvious that would enable / disable audio. I've mentioned on another post thought that I dont have icons in hik-connect for turning on / off the strobe...

Ah ok - back to square one then for now. BTW I did check the 2-way audio when I had changed one camera's platform access and it still didnt work. I'll revert ir back to ISUP and I guess I'll have to wait for hik-vision to fix via software update as having two cameras exactly the same (and...

I may have found something - what I hadnt done is logged into each camera and setup platform access. It was set on the NVR. I've just picked one camera with the strobe / audio feature and under network, advance, platform access it was set to ISUP. I've changed this to hik-connect, then I've...