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I forgot to add, if I try to install the 5.4.0 firmware, I get the message Failed to get the upgrading progress. Hence my question about using the Hikvision TFTP tool to force the installation of 5.4.0.

Hi Phil, I did clear the cache and have used different browsers on a PC, laptop and iPad. Unfortunately that didn’t reveal the Platform Access option.

Hi Dan, Thanks for the advice. I’ve just downgraded the firmware to 5.5.0 and unfortunately that did not install the Platform Access option. I was just wondering if the missing Platform Access option occurred because I upgraded from the factory firmware version 5.4.0 to the latest version...

Hello StewartM, Thanks for the info, I thought as much. I was hoping that installing and reinstalling the latest firmware would force the platform access to appear. I’m sure the camera I have will support platform access as it’s detailed in the online help section. It definitely should be...

I have been using my Hikvision DS-2DF7286-AEL Network IR PTZ for about a year now and it’s been excellent. I now want to access the camera remotely using my phone, however the “platform access" option is missing from the menu. I upgraded the firmware from the original base version of V5.4.0...