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Has anyone managed to successfully set up a Hikvision 7216 HUHI so you can remotely view over the net with the latest Virgin hub 5 ?

I recently changed from BT to Virgin but I cannot remotely view my CCTV on my phone, I can view it when in the range of the hub but not remotely. I set up port forwarding and re-installed the DVR I also re-installed Hik Connect on my phone. Contacting Virgin for help is a nightmare, round and...