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Hi @Rich - the intercom kit cannot be connected directly to an NVR as they need an internet connection to work and need to be added to Hik-Connect directly (you cannot answer calls via the NVR). So, you will need to either use a POE injector or switch to connect it to your LAN (your router)...

Sorry, I'm all out of ideas! Unless someone else here can chip in, I think your best bet is asking whoever supplied you with the NVR to ask Hikvision Support for their input. You can try reaching out to them directly yourself too, but your supplier will probably get a quicker response...

No worries :) apparently it's no different with HikCentral Professional, but let us know what you find!

I've had some clarification from Hikvision... You can now connect any doorbell or intercom device to 10 Hik-Connect accounts with each account able to receive calls and open the door. You could share it with a maximum of 64 other accounts as per the document attached above, but the accounts...

Can you update the iOS app to 6.6.441 please, which was released a few days ago, and see if that gets things working on there?

Hi @Ivo Tzvetkov - just to confirm, are you asking how many Hik-Connect accounts you can share the doorbell with, or each DS-KH6320-WTE1 indoor station? Here's the reply I got from Hikvision when I wrote the article you've linked, so I believe that the answer is 5 accounts in total (the one...

Yep, it looks like lots of settings aren't loading properly - which browser are you using? Is that up to date? On Windows or macOS? Using HiTools Delivery like @alfaclvi mentions should allow you to reset the camera to factory defaults and then try again in a browser (once the plugins are...

Unfortunately, there's no perfect solution if each site with an NVR is on a separate LAN to the TVs... Not a great option, but probably the simplest, is to add them all to a Hik-Connect account, and then sideload the app onto a Firestick or Android TV box for each TV...

TBH, I don't know any more about it than what is described on the Hikvision download page... It looks like it's an upgrade / replacement to LocalServiceComponents, to fix problems in the UI that created (i.e. not admin) user accounts were seeing. Or, to fix issues that needed you to run the...

That's a new one for me... Can you send a screenshot of where you're seeing it please? I guess disabling stream encryption on the platform access page should get rid of that popup anyway.

I've got no experience with Dahua software, but from what I can see, SmartPSS Lite just looks like it's a really stripped down version with fewer features, designed for small surveillance systems and PCs with basic hardware. TBH, it looks like the VMS they're directing people towards now is DSS...

Make sure you have Notify Surveillance Centre ticked on the Linkage Method page for the event, I'm guessing that turned itself off after one of the updates too.

There's not a default, it always makes you set one when you enable Hik-Connect, but it's probably reset :) Hopefully, the cameras will come back online once you've set the new verification code and enabled Hik-Connect again. The app will probably ask you to enter the verification code when you...

I just updated one of our Hybrid Light cameras to the same firmware and started seeing similar issues in the UI, but managed to get it working by doing the below: Uninstall LocalServiceComponents and WebComponents from your PC's installed apps, and delete all files with the same name from your...

Yes, best to use Batch Configuration to get all the updates done as it will probably be quicker too as you won't need to log into the NVR each time :) You use it on the laptop - once you've installed it you'll see your NVR in the list at the bottom of the tool, shown in the screenshot in this...

Which firmware version did you get to? Try clearing your cookies and cache again (Edge is probably best). Failing that, try Edge in IE mode until you get updated to the latest, or use the Batch Config tool linked in my post #10 (which doesn't need browser access or plugins to do firmware updates).

It sounds like you're trying to load the firmware file into "Device Parameter" section - upgrading the firmware shouldn't ask you for a password. Are you definitely trying to import the firmware file into the section shown below? Make sure that you're extracting the digicap.dav file from...

Yes, I'm pretty certain that updating the NVR firmware to the latest will resolve it for you. A few users in this thread said V4.61.025 fixed it for them, and we've not seen any reports of it again since: https://www.use-ip.co.uk/forum/threads/hikvision-nvr-green-screen-issue.7184/post-38497...

Hmm - are you using version 6.6.440 of Hik-Connect? I'm guessing you've added it via either QR code or serial number, as opposed to IP address? The same issue you're seeing in browsers may have a separate cause - make sure you're using the latest version of the browsers. If you add the NVR to...

There's newer firmware available for your NVR and cameras which could well resolve the issue, especially as the firmware that your cameras are running predates the NVR and V5 firmware it uses: You can download the firmware via the product pages below in the 'resources' section: NVR - V5.03.020...