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Find the "Devices" page on the iPad that is setup and working, and post a screenshot of that. That will show if the working iPad is connecting directly (Direct IP) or using the Hik-Connect service. I suspect it will be using Hik-Connect, if so, follow the guide I already linked which details how...

I have never done it myself but I can say that the ANPR cameras we have, have lots of different input/output cables including alarm inputs and alarm outputs. So I don't think you need an NVR or iVMS if all you want to do is control a gate. All ANPR processing is done by the camera so you should...

I think I may have worked out what's going on - it's NOT the motion detection settings at all. Whoever set the system up originally set some cameras with line crossing detection. It's those cameras that have the highlighting I want. So it seems if you define a line crossing then iVMS shows...

@Dan thanks, iVMS on PC. I am speaking of the larger green rectangles around objects in motion - e..g. a single rectangle around a person or around a car. Cameras we have lots of: DS-2CD2385FWD-I (G1) and some of: DS-2CD2185FWD-I (G1) DS-2CD2386G2-I (G3) DS-2CD2386G2-IU (G5) DS-2CD2186G2-ISU...

I know in iVMS-4200 you can enable the "Enable highlight" option which overlays small green boxes on the views. But I don't find that option very useful as it tends to really obscure a lot of the image. But SOME of my cameras show larger green boxes around movement, so a single green box around...

Don't worry about the iVMS-4200 / iVMS-4500 thing - I don't know why they called the app iVMS-4500 but that's the mobile app and I don't think there ever was a iVMS-4200 mobile app. And likewise, there is no iVMS-4500 for PCs - they are two totally different bits of software just with confusing...

On an iPad that is already setup in iVMS app - go to "Devices" (I think you click the top-left three horizontal lines icon) then "Devices" within that menu. It will list what devices you are linking to (either NVR or cameras) and how you are connecting to each. It may say "IP/Domain" or...

Good advice from @Dan. I had three HikVision turret cameras do the same thing recently (also UK south coast) but not sure why these three out of about 50 cameras and I have never had moisture problems before (in many years). I had not thought about opening the card cover, I will do that to mine...

You would have to give more information for anyone to have a chance at helping you. Let us know your make/model number of NVR. What app or software are you using locally and remotely (and version numbers). How are you connecting to your devices - are you using the Hik-Connect service or direct...

Another update on the issue I originally raised regarding UK mobile provider O2 seemingly blocking some traffic - Asking O2 to remove any filters actually did not fix the problem. I thought it did but on further testing in different locations we found the problem still existed. However, I...

What is the cameras "Firmware Version Property"? See this post for info. I don't know if it's the same for these Pro PTZ cameras but for the cameras I have the firmware seems to be listed by "Platforms" so if Firmware Version Property says "B-R-G5-0" then I know I need G5 platform firmware and...

For outbound traffic, as you say you may want to configure a firewall to block anything but the outbound traffic you need like emails or whatever other outbound features you may require. For inbound traffic - for remote access/viewing you can easily configure a direct IP connection to your NVR...

It's got me beat - neither the gDMSS Plus app or Smart PSS on Windows allows me to view sub-streams. In the case of Smart PSS on Windows it gives choice of "Sub Stream1" or "Sub Stream2". Both result in a timeout. The main streams work fine on both apps. I tried changing all the following...

I hadn't tried to change the stream settings as the app was set to stream and playback the sub-streams which I assumed were not going to be an issue for bandwidth. But after your suggestion I changed the app settings to stream the main streams and that works perfectly! Weird! I have no idea yet...

Can anyone help me with a Dahua system? I am well versed in HikVision but not Dahua. I cannot seem to the Dahua app (gDMSS Plus from Android store) to stream live video feeds. I have followed the pinned topic here about it. The NVR is on a network with web access, I have enabled P2P and in the...

I just tested the user on O2 in question and on a 4G connection I could connect and stream from all of our sites without problem as I would expect. Before I say it's 100% fixed I wanted the user to do further tests in different locations on various 3G/4G/5G connections BUT it looks like my...

One is a Logitech M235, the other a Advent AMWLSM17, the issue is the monitors/mice are in an office and the NVRs are in a server room nearby by a block wall and wood door in between. If it were clear line of sight I think the range would not be an issue.

In our case we work via a telecom company so I have asked them to ask O2 to remove any and all filters/blocks that may be on by default for the O2 SIM. For example, I know some networks apply some sort of adult-content filter to their SIMs by default and you have to ask for that to be removed...

That's what we have - the issue is that the distance between the NVRs and the mice/monitors is too far to just have the dongle in the front of the NVRs so we have USB extension cables from the NVR to nearer the mice/monitors with the USB dongles in the end of the extension cables. So in effect...

Thanks for the tip @Phil but unfortunately even starting up both these NVRs with the mouse receivers in the rear of the NVRs the mice do not work. Plugging into the front of the NVRs (without a power-down/re-start) and the mice work fine. Not a big deal, it's just I rack-mounted them and wanted...