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Click on Channel and send another picture:

hit the "X" on the PTZ menu window and send another picture... I looking to see this again...

oops... I'm meant send a picture of the whole TV screen on "live view" before you clicked configuration

Send another picture of the TV... I need to see the left side of the screen. If you use the mouse to click configuration at the top, do you get the configuration menu?

Hmm... it's not too bad if you can still see the cameras on the phone... First easiest thing to try is rebooting the NVR. What was the last thing you remember doing before this happened? Do you see the cameras if you use your computer and log into the NVR web GUI? like this:

^^^ And I just re-read your first post and see you were referring to the PoE version... my mistake

I checked the EZ-Viz website again... I see there are 2 similar models, a 1080P camera without PoE, and a 2K camera with PoE: EZVIZ H8c - Pan & Tilt Wi-Fi Camera EZVIZ H8c PoE 2K - Pan & Tilt PoE IP Camera

There is newer firmware for you NVR available here: DS-7604NXI-K1/4P(D) Also, check your PTZ camera that you are running this latest firmware: DS-2DE4A225IWG-E

It's down there... either use the scroll bar on the right side of the screen: or lower the zoom level in the browser:

Next, configure an intrusion detection area: You can use the whole screen to start... save that and set the other parameters similar to this: Set Human, Vehicle as you wish... and then make sure "tracking linkage" is checked on the "Arming Schedule and Linking Methods" tab: Save that...

Good... did you download/install the plug-in? Can you see the camera image on the webpage?

Then try the address "192.168.0.23:65001" in the web browser and see if you get the camera menu... otherwise send a picture of the screen where you enabled virtual host, and we'll take it from there.

You are still logging into the NVR, not the camera... Which PoE port is the PTZ camera plugged into in the NVR?

I have used different EZVIZ cameras and have been able to connect them to my Hikvision NVR using the "HIKVISION" protocol. I never tried with an EZVIZ camera that had an Ethernet connection, the ones I've used are all Wi-Fi, but I'd think the Ethernet should be compatible also. One thing...

no worries... I'll be around

Good... now the NVR will allow you to get to the cameras GUI web page... use the NVR IP address with ":65001" if the camera is in PoE port 1, with ":65002" if the camera is in PoE port 2, etc. Like this: Then you should get the camera login page: After you login, you will probably need to...

My DS-2DE4A425IWG-E and your DS-2DE4A225IWG-E cameras do have auto-tracking. Same cameras with the exception one is 4MP and the other is 2MP. You can configure smart events on the camera to start auto-tracking. This is where you need to go in the camera web GUI menus to configure it:

Hi @slou73 I have a DS-2DE4A225IWG-E, and the auto-tracking works pretty well... first, I think you may have a typo in the model number: I'm pretty sure you meant DS-2DE4A225IWG-E (just missing the "A")? Please confirm if this is correct. On another thread you posted: As @abefroman7...

Hi @peter.dk I have posted the source code for V2.2: GitHub - jfitzee/HikCameraPictureDownload I'm not very familiar with GitHub, so if you have any problems downloading or compiling let me know...

hmmm... waiting...