Search results

FIY: Rotating the lens was incredibly simple on the DS-2CD2147G2-SU. No locking screw, and the whole thing swivels very easily in about 5 degree increments.

Thanks Dan, I appreciate your time. :) Here we go: The odd thing is that the grid of red squares only appeared after I'd drawn the area in the browser interface - before that it only appeared as a blue square here on the NVR's interface. I also tried drawing in the ivms-4200 interface...

Thanks for your response Dan! Here is the closest I can get to a "screenshot" at the moment:

Hi there I've tried finding an answer in the How-To section here, and have watched several videos, but can’t find my issue anywhere. I've set all the parameters according to instructions, but I'm not getting the right result. Perhaps there's another troubleshooting guide someone could point me...

Oh no! I didn't read the instructions properly and I'm thoroughly embarrassed. Thanks for your insight and patience Kyle. I've rotated the image and now I'm upside down... At least I know not to turn the monitor sideways

Unfortunately, no such settings found. . This is all there is under Video Adjustment. I have checked my firmware versions and they are up to date.

Thanks so much for the speedy response Kyle. I'm going to go into my VM to access the Windows browser (I'm on a Mac). I've created virtual hosts for the cams so I know I can get to the camera settings directly (took me and David a few days to get this right so I could access the advanced audio...

Hi Thanks for this excellent guide! My models: NVR (DS-7604NI-K1) and two cameras (DS-2CD2147G2-SU) Before I came across this solution, I did a lazy thing and rotated the entire dome (without opening up the housing). It seemed the quickest way to set up, and is easily reversible. So now I...

Thanks for this link. I've bound the NVR's IP - you were right, it did change after resetting the router. I had to re-do the cameras - for some reason this time they were already added in the group under the NVR along with alarms etc. Pity that wasn't the case when I embarked on this, or I...

Hi David I'm glad you pointed this out - I had noticed that the NVR was being assigned a different IP and realised that would be an issue. I presume that the cameras' virtual addresses will follow automatically, as they're the same IP but different ports? My router is a TP-Link TD-W9960 I've...

Thanks so much. I’ll be able to access it tomorrow.

Yes... I have had a breakthrough! I went to "Group" under "Device Management" in ivms-4200. I chose "Import" and the camera view showed up, I clicked on the image that showed on the left (my one camera). I imported it. Then went back to main view and nothing showed. Double clicked and it it...

The NVR is connected no problem. I've tried adding the cameras using the virtual host IP and port - no luck. I'm just working with one camera at a time, so my test one is connected.

Hi David I just composed a loooooong message with millions of screenshots, and then I decided to double-click on the camera when in the NVR web interface. I got an error relating to the encryption key. I googled and found this solution here. I reset the encryption key and it now displays the...

I'm wondering if I need to look into port forwarding on my router?

Oh, I should mention that I can see the camera feed through the HikConnect app, and hear sound.

It installed without an issue or any errors. When I rebooted the machine, it asked me again, and I installed it again. I can see the live view when I log into a single camera, but not when I log into the NVR, so I don't think it's the plugin. I'm using Microsoft Edge browser. I could try...

Yes, I have. But I can't tell if it's working, as every time I start the browser, it asks me if I want to allow it to make changes to my computer. I've installed it three times, but I don't know if it is working. How can I check if it is?

Thanks for your response David. I installed a VM with Windows because there is no compatible browser + plugin for Mac. The web interface shows the camera as online: The live view is dead: In ivms-4200 only the NVR will show as online. I've tried adding a camera manually and I get the...

On the web interface, camera 1 is shown as online with address 192.168.254.2 (but no feed). The virtual host IP is for camera 1 is 192.168.1.104:65001