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That sounds like a good plan...I will try to do it tomorrow. Thanks for your perseverance David. I'll be back!

I did tell them the firmware I had. They confirmed that the hardware is EU/UK compatible. They also seemed to think that the hardware might be obsolete (that's why they don't list it) - I bought it in April! Grrr. I could do a factory reset...then I presume I'd need to upgrade with the same...

I now have additional menus on the NVR interface, but I still don't see anything in the target detection playback, there's no red indicating motion events - same story as before. There is now an option to set perimeter protection, but it can't be enabled. Camera dropdown is greyed out (no...

Sorry David, I did. But I'm afraid I don't understand. Am I to change the router's IP address? I'm hesitant to do something I don't get. Nothing else has tried to take 192.168.1.1, so why would I change it?

I've successfully upgraded the NVR firmware thanks to a file sent to me by Hikvision. It only wanted to upgrade using ivms-4200 for some odd reason. The NVR has been using .101 as the IP, even though it was bound to .104. So I decided to bind it to .101. Rebooted both router and NVR and it...

I decided to try running the upgrade from ivms-4200 on a whim...and it worked! No idea why. Perhaps this will help someone else in future.

I've been sent a file by Hikvision via Wetransfer. I get the same error message, although this time it ran through to100%, but the NVR did not reboot. I'm waiting for them to advise. This is the info on the bottom of the NVR by the way...

This site (Hikvision Africa) does not even list my model (DS-7604NI-K1/4P).

I bought it from one of our local suppliers online. The NVR is standard and very common but the cameras were a special order (the ability to take a physical line-in was not standard). I'm concerned that the firmware dropdown is greyed out to begin with - this is not the case on the cameras...

Thanks David. I don't think this model has a WAN interface, unless I"m totally clueless. I don't know where to find the WAN address if there is one... I believe the NVR is from the EU, I'm in South Africa. The manual includes EU compliance stuff.

Yes, Yes, rebooted router and NVR. I enabled DHCP again. It's now decided on .101 but shown as bound to .104 I've been struggling here on another thread to upgrade - managed the cameras but not the NVR. Waiting to find a resolution.

So I've succeeded with upgrading the firmware on the cameras. :) But there's a problem with the NVR. The dropdown "Firmware is greyed out, but I'm able to browse for the file. It starts the upgrade, and then I get the error: Any ideas? I can't imagine I've got a US NVR and EU cameras...Both...

Thanks for responding David. I'm not sure what to do,because even though I've bound it, it keeps changing. Just to be sure, is the "enable" icon supposed to be like this or this Sometimes toggles are confusing and there's no hint.

I just disabled DHCP on the NVR and entered the address manually. I think that was the issue. Hopefully sorted!

Thanks Dan, I'll try them now.

Hi @David Not sure if you're able to assist. Since binding the IP of the NVR, each time I've restarted it gives me a different IP. I've no idea why it's not sticking. Bound to .104, now it's .106. Any ideas what to troubleshoot?

Thanks for these links Dan. I'm in South Africa, and it looks like I have the EU versions (both manuals have EU conformity statements). I'll try the latest firmware now and report back. Is there any risk in using these files, or would I just get an error before the upgrade takes place?

Thanks for your tenacity Dan! I've checked that both are the latest... NVR Cameras This below is the latest on their website, but when I tried installing it I got an error "The upgrade firmware version is too low".

I've just checked and it doesn't show any red in the time that I found that one human event. There was a human (me testing). If I click on the human icon, and check "Skip normal videos" only that one section will play, so it must working, just not showing red! It's not a huge issue for me, I...

Thanks Dan. The issue is that no events are found in the "Playback" menu. Only if I go to the "Search" menu will I find any motion events. And if I try a broad search for "human" I get nothing (except one random video for no apparent reason). Not using face matching. Normally one would see...