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Phil, here is a link to where I got the download. Client Software - Hikvision UK & Ireland

I think I got the download from one of the links in a 'Sticky' Yes iVMS is installed on the pc on my home network, same router etc. I have an HDMI switch to change from pc to NVR

No, just the one camera at the moment. I will be adding a second quite soon though.

Hello again Phil, apologies for the delay. Hopefully I have managed to get a couple of screen shots and that you can see them OK. Let me know if you need anything else.

Hello again Phil, it is really good of you to try to help. I have to go out for a short while in a moment but before I go I thought that I would just clarify a couple of things. As it stands at the moment I can make use of 'Live View' when I log into my NVR via the Hikvision site and, the...

I have been having real problems setting up the iVMS software and so I have decided to start again completely from scratch. I have today downloaded version 2.7.1.9 Build 20180604 and the first problem that I have run into is item 3 in Adding a Device..... First off I cannot find a 'Device...

Anyone got any ideas on how to get over this problem please. It's driving me nuts!!!

Hi Phil, yes that is exactly the screen where I am trying to do the upgrade from. I have copied the update file to my c:// drive and I can find it OK when I 'Browse' but when I press the upgrade button it says 'processing' momentarily followed by'upgrade failed'. The only difference with my...

Have tried the update procedure as per your link and have got an error message (no surprise there then eh!) The message read :- Current external storage device does not exist or is damaged. Please check and refresh the list. I have no doubt that you will have seen that one before. I don't...

You are very patient Phil and I really do appreciate your efforts on my behalf. Before I proceed with the instructions in your last post, would it help if I tell you that my system is all routed through a Netgear switch box and, I view the images om my PC monitor by way of an HDMI switch. With...

I have tried to update the firmware several times and each time I get the message that the 'upgrade has failed. I have followed the instructions very carefully but cannot get success. I saw in one of the links that it sometimes fails if you try to update a number of versions in one leap. I...

Thank you or this info Phil. Can you tell me which one of the 12 versions listed is the one that I need please. When I have downloaded the one for my system/camera, will the download be picked up by iVMS-4200 or Hik-Connect and if not, how do I install it to the camera? It will presumably...

Good morning Phil, when I type in the IP address of my setup into Internet Explorer and then log in, I get a picture immediately which is showing what the camera can see and, with the correct time (i.e. the time of logging in) at the top left of the screen but, the whole thing then just freezes...

Are you still around Phil? Although I can now get into Live View via Hik-Connect, it isn't really Live View as the image is frozen at the point that I enter it. Am I still doing something wrong? Thank you.

Phil, it's all sorted thank you. The encryption key is actually the verification code, when I entered that it worked a treat. I have downloaded the add-in to use IE in Chrome but I am still getting the error message there which is telling me to download an add-in. Perhaps it will work when I...

Hello again Phil, can';t comment on the firmware version as I wouldn't know where to look to compare. I will have a go at ticking the box in a minute to see what happens in SADP. I have typed the IP address into Google Chrome and I get into it all OK but I can't get Live View to work. In GC...

Hello Phil, Thank you so much for coming in on this, its very much appreciated. The NVR is on the network because I can look at the camera via Hik-Connect on my phone, although I'm only managing this at the moment whilst at home using Wi-Fi, if I move away I can't get it, but that's another...

I am having a problem with adding my setup to iVMS-4200. My NVR is the DS-7604NI-K1/4P and when I try to 'Add the device' it just will not populate the serial number and I assume that because of this it will not work. Hopefully someone will be able to help. With luck the screenshots that I...