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My NVR is DS-7604NI-K1/4P(B) and the firmware is v3.4.99 Buld 171121 I've also just spotted your post that the camera firmware should now be 5.5.82 for the G1 series. Is it safe just to switch the power off and then on again?

I consistently lose the mouse functionality on my Hikvision setup. I'm wondering if anyone else has a similar problem. I have tried replacing the mouse but still get the problem.

Thank you CCTV Manchester. Interestingly I contacted Phillips and they said that it only really becomes a problem if you leave an image static for 12 hours or more and as I won't be doing that I'm not concerned anymore. Apart from that I've managed to suss out that I can set the image to...

Thank you for that, I read through the 'nine steps' probably 9 times but didn't spot it! It's an age thing you know! Am I correct in assuming it will be the same process for updating a camera/s connected directly to the NVR.

I recently came across some very helpful information on here regarding upgrading the Hikvision firmware using a USB stick which I think could be plugged directly into the NVR I have been looking for nearly 30 minutes now and just cannot find it. Has anyone else used this method and can point...

Well folks, I finally got round to getting a monitor for my CCTV setup and I purchased this one...... PHILIPS 226E9QHAB Full HD 21.5" LCD Monitor - Black & Silver However, I was really disappointed to be confronted by a message appearing on the screen as soon as I switched it on and is...

Thanks for the replies folks. Much appreciated.

At the moment I am using my computer monitor for my CCTV setup but, if I want to have a look at what my camera is showing, I have to leave what I am doing and then toggle the HDMI splitter/switch which, in itself isn't a big problem. However, I have now decided that I would prefer to have a...

yet another lesson learned today! You people are so amazing and the help that you offer is so very gratefully received. I followed your instructions in your last post and everything now works absolutely fine again so thank you so much once again. EDIT at 10.15am Spoke too soon methinks...

I have just tried it all again and am still getting the same problem but, i spotted an error message at the bottom of the screen that only appeared very briefly. The message was, "A problem with this webpage caused Internet Explorer to close and re-open the tab" Does this provide any...

The NVR is DS-7604NI-K1/4P(B) Firmware v3.4.99 Build 171121 Camera is DS-2CD2155FWD-I Firmware v5.5.61 Build 180718 Thank you

Since yesterday I have been having problems with both 'Playback' and 'Live View' when accessing via the Hikvision site or Hik-Connect. I can log in OK but, when I try to use either option it simply takes me back to the log-in screen again, and so it goes on, round and round in a circle. the...

A short time ago I had a message pop up on my pc screen whilst using Hikvision that mentioned an update or plug-in was available, I can't remember exactly what it said but, I clicked on it and now when I type in the IP address to get to the Hikvision site and try to use Live-View it just goes...

I have tried all of the passwords that I have used (only 2) in the process of setting everything up and none of them work. The strange thing is when I go into the Hikvision site the password works but after clicking on the 'Virtual' link it doesn't and neither does the other one. The password...

I have decided to use the 'Virtual Host' system mentioned here but I have run into a problem. When I type in the IP address of my NVR, it takes me to the Hikvision site and I simply log in and then proceed to set up the 'Virtual Host' as per the instructions here and it all works perfectly...

Thank you so much for the replies to my question. Everything is much clearer now. Your help is very much appreciated.

I want to make sure that I keep my firmware up-to-date on my Hikvision setup. However I do get a little confused by the terminology used. Hopefully my question won't seem too stupid! For instance I see that there has been a firmware update issued just this week for 'I series' units. What I...

Just wondering if there are anymore thoughts on why I can't get the iVMS-4200 working, it still doesn't populate the serial number and it still doesn't find my camera. I really would like to be able to use this software but it is defying all attempts to get it working. Were the screenshots in...

As a matter of interest, which of the eight options should I choose when trying to add my device. A screenshot of the 'Add' screen is attached along with a shot of my 'Device Management' screen from mi iVMS-4200. The details of my NVR are shown across the bottom of the first screenshot, should...

Thank you for the screenshot Phil. Interestingly the first thing that I notice is that your serial number is showing. I do remember reading somewhere, although I can't recall where, that if your serial number is populated then all is well. No matter what I have done, I cannot get the serial...