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I also have same model and now loaded with latest firmware. I see the rules showing in live view. I am using Edge in native mode. One thing that might be worth doing is downloading the latest version of the plugin to update LocalServiceComponents. I notice it has jumped from 1.0.0.57 to...

Hi I have model DS-2CD2387G2-LSU/SL and using this latest version of firmware and the option for "White Light" is not there. But I do have "Flashing Alarm" & "Audible Warning" but that is due to the model variation I have. You can find the firmware for your model here...

If you are able to logon to your cameras or NVR directly via their IP address then you can find out what your encryption/verification password is. Simply go to: NETWORK ADVANCED CONFIGURATION/SETTINGS PLATFORM ACCESS Then reveal password under field Verification Code/Stream Encryption key.

Have you tried clearing the cache? Go to APPS, find Hik-Connect, Storage, and select Clear Cache. If it still does not work, then you best option would be to uninstall and re-install it. Latest version (5.0.2) is on the Hikvision App store - Hikvision App Store Or you may find slightly older...

Not sure where you issue is. I do not specify any default gateway on the email setting page. This is what I have. Senders address and User Name are the same. Receiver Name/Address is recipient of email.

With regards the Sub Stream settings, I've had something very similar but noticed when in Hik Connect app, if I change the video stream from HD to SD, it goes and resets the camera Sub Stream settings to lower values permanently which is annoying. Bit Rate changes back to Variable Video Quality...

Hi On your email setup, change the SMTP port to 465. Email encryption TLS. And then click TEST. Should work. That is my setup. As you have a SDCARD installed, on the Intrusion linkage, click Upload to FTP/Memory Card. You can also select Trigger Recording so that a video of the event is...

Hi Change SMTP port to 465 and then you should find it works. Martin

Glad you have solved your issue although or should I say identified issue. Good luck with the perm cable installation. Martin

If it was me, I would want to eliminate the Powerline adapters as a potential cause, either by removing camera and connecting directly to router or by use of a long network cable from router out window to location of camera if possible. Even though they are 1gb PL, could be substantial noise on...

You do not mention "Exposure Time" (found under Image Settings). If that is to low, that can potentially cause you issues with motion. You might be on a default which is a low value. Try 1/50 but you might need to adjust based on day/night and available light etc. Martin

Glad you got it sorted. Still odd no one else had issues on the other firmware. I am still on 005 for time being.

How very odd. Yes, same model and software version. Slightly older hardware revision though. Have you tried a reboot at all? Re-apply firmware?

I am not using pool but time.windows.com My config below;

Maybe not so hot in Scotland as down south which stopped me putting it up there. You might be lucky and not have any issue, And with regards to noise even when in loft, I've read msgs where sometimes you can still hear it due to vibrations. But again depends on placement and what it sits on. I...

I have my NVR plugged into a switch and all cameras connect to that switch. I've never as yet had the need to use a local monitor/mouse on the NVR. Everything that I need to configure I can do via web interface etc. My only thought about the location of your NVR in loft is the heat during...

Good to have further feedback on the issue, but not sure if disabling monitoring of port 80 is the right thing to do. Surely that means any internet browsing your doing is now bypassing the virus scanner and leaves you open to infection?

Have you searched on Webcomponents? Or you could try searching HIK and see if a group comes up. If I search HIK, the group "HANGZHOU HIKVISION DIGITAL TECHNOLOGY" appears but I cannot expand what is under it. Clearing the search and then looking for the group in the list then shows me what is...

Not sure why your not finding it. I am assuming that when you originally accessed your NVR from a browser for the first time, it wanted to download a small program to aid in live view / playback. I am using either Chrome or Edge. I see this when I search in Kaspersky. Perhaps your using a...

Thought I would take the opportunity to update this post / solution for anyone else experiencing playback issues on NVR with last version of Kaspersky installed and using TCP for local playback (preferred, rather than UDP) I followed up with Kaspersky support. It's all related to the "Local...