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Hi @MarcF The only Hikvision models we are aware of that have both a varifocal lens and built-in audio are the newest Ultra Series G3 models (36x6G3/36x6GT Bullets & 37x6G3T Domes), but these are so new that there is little to no stock of these models available in the UK. Was there a specific...

Thanks @mattyp If you are considering a Tapo camera, I think you will need to use Passive PoE. I hadn't read the article closely enough before sending my first response and it wasn't clear from your original message if you were actually considering a Tapo camera or just using this as an...

Hi @mattyp Sorry, just need to check something. Can you please confirm the exact model number of the cameras you are trying to power?

Hi @mattyp Yes, it should be possible to connect a PoE Splitter to an active 802.3af PoE switch to power a non-PoE camera. All a PoE Splitter does is the reverse of a PoE Injector; it receives PoE and then separates it into power and data. The examples in that article show you 2 different...

Hi @safeqaz The camera options you are considering make sense and I don't think there are any other significantly different models we would recommend. In regards to NVR, if the system won't expand beyond 4 cameras, we would recommend the DS-7604NXI-K1/4P(D) 4-ch AcuSense NVR If you think you...

Hi @pat42 We are going to need more information than this. What brand are the CCTV boxes? What are the full model numbers of the CCTV boxes you have? Can you share photos of the "capital p and red xs" you describe?

Hi @rozi The newest firmware version to support RTMP would be this one - V5.7.1 But this firmware is for the core range of G2 cameras; the G2P panoramic cameras use slightly different firmware. If the 2387G2P camera won't accept the V5.7.1 firmware, that most likely means that the G2P models...

Thanks @Hikvsion If you look at the Hikvision product page for the DVR model you have, you'll see at the bottom of the page that there are 2 different firmware versions. The firmware you are currently running is for the (S) version of this DVR and there is a newer V4.75.020 firmware for the...

Hi @Hikvsion What firmware version is the DVR currently using? Where have you seen that the V4.75.020 and V4.50.110 firmware are the correct versions for your DVR?

Hi @MKSteve If you can't access the NVR with modern browsers like Chrome or Firefox, please try using Edge in IE mode

Hi @SCFudgell This is an old thread. Can you please create a new thread on the forum with more detail of exactly what your issue is? Please include the model numbers and firmware versions of the NVR and cameras you have. Also, if you have them, please share screenshots of what you are seeing...

Hi @MKSteve You can find the instructions for updating firmware HERE We would recommend that you first update to the last V3 firmware (V3.4.103), and you can then follow the same update order that I laid out in my original response.

Hi @bela Maybe try installing the ME firmware I believe this is for the Middle East region, but Hikvision often groups the Middle East with Africa (they usually refer to it as MEA - Middle East & Africa). If that firmware doesn't work, you will need to try and contact Hikvision Africa or a...

Hi @bela The firmware files are available on the DS-TCG405-E Product Page from the Hikvision Global site.

Hi @Hans*2 The Latest firmware for the I-series NVR you have is V4.61.030 Build240123 This will likely be the last significant firmware for the I-series NVRs. The I-series NVRs will not receive the V5/5.0 GUI firmware that has been discussed for other models earlier in this thread.

Thanks @Ray Arts I just wanted to check because the processes for defaulting/removing channels on an NVR does vary model to model. On the M-series models, you need to go to the PoE settings (see below screenshot) and disable PoE for the channel to disable it and remove it from the device...

Thanks @Ray Arts Can you please confirm the model number of your NVR?

Hi @Ray Arts On the far right of that camera management table, you should see edit icons for each channel (usually looks like a little pen & pad). Click this icon for channel D1 and it should bring up a little pop-up menu, in this menu switch the channel from "Plug & Play" to "Manual" and...

Hi @Gavin_D 'AcuSeek' relates to the new Guanlan Large-scale AI Technology that Hikvision recently announced. It is being launched in a range of cameras & NVRs that have yet to be launched in the UK/EU market.

Yes, Motion Detection is classified as a Basic Event, and you should be able to have one Basic Event and one Smart Event enabled at the same time, but not two Smart Events.