Recent content by Ontario213

is there a fux for this or wait for yet another update on the app from hik connect again? Thank you so much for any help i appreciate it

Hello i recently have updated the hik connect app on ios device about three times now in the last few weeks and have the same problem after updating from a few weeks ago. I see my numbered notifications on hik connect ut after i view the videos and delete them the number coubt does not reset and...

Hello, I'm trying to find out what this icon is on my hik connect app please. During a motion notification alert from one camera. It's a red circle with three lines. I got the alert but when I click to see it I get a message saying no video in the selected range? Other than that I do still...

My apologies my app says 6.6.301 for my device is the latest update

its on my iphone, ipad, inac, Running latest version v4. 82.100 build it says on my phone

After updating hikconnect yesterday with the 2 recent updates I now see there is no colour that was present beside the nvr name stating hard drive functioning like it used to. I believe mine was blue before. I still have the red arrow even though it's been updated. My hdd is enabled and...

Hello, I just updated my hik connect app on my mobile device and now see a red arrow up icon? When I click on it I see 100% .....upgraded. device is rebooting. the device will be back online in 2 minutes even though it works fine then I get a reload button again ... failed to upgrade the...

thank you so much! I checked everything and all is as you mentioned and described. But I did another hard boot again for the fourth time but left the nvr off for 2 minutes and now all is good and working and showing live feed on my app. The strange thing is my nvr beeps when there is motion...

Also when i log into the system via ip address on my browser it takes forever and is not working correctly. Is there something with their servers.. as my internet is fine. Thank yo uso much

Thank you I have sent the hd away as it failed again

Help please. I recently had an hdd exception and managed to recover the hdd even though it was not showing on the nvr. It failed again so I am replacing the hard drive and have sent it away. Well today, out of the blue, I can no longer view live on my hik connect. It had been working fine...

Hi Dan, I haven't done anything new in settings or recent updates as it's current. When I went to storage I could see it was not detecting the 4TB hard drive. I opened up the nvr and made sure all connections to the hdd were secured, and powered-up the unit. Same outcome. I unplugged the...

Yes i have a monitor directly connected to nvr.

Hi Dan, Yes they have stopped recording and no playback even when i look for past recordings. I can still view live stream. The nvr and hardrive is about 2 years old

I woke up today to to find out my hik connect now has a red icon which stands for hdd exception? Nothing visible on playback for present or past . I have tried rebooting but nothing. Any help would be very appreciated thank you all