Recent content by Jacksprat

Ok.. many thanks i appreciate your help. I am not confident enough to do this so I will wait for my son at the weekend and let him try these instructions if we have no success I will then have to call the installer and let him sort it for me.

Sorry where do I add port forwarding settings? I'm not with this I'm a old gal....

I must also mention that on Sunday we put a new modem in that Virgin media sent but I can view camera's from home on my phone and on my TV screen when I view them without amending anything with the cameras settings? I doubt that has something to do with it as I can't view the away cameras for...

Even the address on the home camera is different to the one I have but I can view that from home?

Hi... Sorry it was a different address so changed it followed the instructions you gave and it came back with connection failed . It happened from around the 25th.October that I cannot view away anymore?

Hi yes we have 2 entries. It says IP Domain? And I am in Virgin Media network provider.

Hmm thanks for that but I barely understand it.... ... I will read through it a few times to see if it drums into my head if not...Me thinks I need outside help to fix this probably...

Sorry half asleep with cameras not working on my mind! I mean when I switch to away for viewing away from home. I have a hikivision DVR and 4 cameras model DS-7204.. When you click on device's. The "home" one is highlighted the "away" is not anymore it used to be I tried adding device again and...

I have exactly the same problem can view from home on the ivms4500 app but as soon as I am away from home and try to view I get offline? That's on any WiFi I get offline ? Did you resolve it? If so how?

Hi newbie here and not very technical. I use the ivms4500 to view my cameras and when I am at home all is ok but when I switch it to away for viewing from home I get offline? I have tried to add again and I get already exists? Please give me some help as need to view when I am away from home.