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Recent content by Dan

  1. Dan

    How to replace cctv camers

    Great, If you already have a PoE switch with some cameras connected to it, you can connect the replacement Hikvision camera to this switch and then add the camera to the NVR over the local network as an ONVIF device.
  2. Dan

    Change record time

    Hi @only they know Can you please provide more information because I don't quite understand what the issue is. If the live view time/date sync is correct, your recordings should use the same correct time/date information.
  3. Dan

    How to replace cctv camers

    Hi @ERF The Hikvision camera is unlikely to be recognised automatically by the 3rd-party Zip NVR. You will likely need to connect the Hikvision camera to your local network using a separate PoE Injector/Switch and then enable the camera with the Hikvision SADP Tool. You can then either leave...
  4. Dan

    Please could someone confirm the correct firmware for: DS-2CD2087G2H-LIU/SL

    Hi @virdi You can find the latest firmware for this model on the product page at the Hikvision website - DS-2CD2087G2H-LIU/SL (V5.7.19_241207)
  5. Dan

    Latest version of NVR version DS-96128NI-F24

    Thanks @rosendo The version you are currently running is the latest version available for this NVR (see the Hikvision Download Portal). This firmware has a build/release date of 29/03/2017 and the firmware folder it's in is in the 'Phased Out' section of the Hikvision Download Portal. Both...
  6. Dan

    Latest version of NVR version DS-96128NI-F24

    Hi @rosendo What firmware version are you currently running?
  7. Dan

    DS-2CD2443g0-IW Reset Button

    Hi @Ryraum I don't think we have been hands-on with this specific model, but usually with these Hikvision Cube cameras, you can find the reset button under the MicroSD card slot cover on the side of the camera (see picture below).
  8. Dan

    Problem with DVR

    Hi @Popps If you follow our guide on How to Update Firmware, you should be able to do it yourself.
  9. Dan

    Problem with DVR

    Thanks @Popps We would recommend updating the DVR to the latest firmware - V4.70.111 231206 - as this might resolve the issue you are seeing.
  10. Dan

    NVR Playback in the Hik-Connect showing error "no video footage found"

    Okay, You will need to access the NVR with a browser or direct monitor to check some things in the NVRs settings, this includes making sure the recording schedule & settings are configured correctly and testing the HDD for any issues. If you are not confident about how to do this, it might be...
  11. Dan

    NVR Playback in the Hik-Connect showing error "no video footage found"

    Thanks @yves Do you have access to the NVR via browser or a direct HDMI monitor? How do you have this camera configured to record? Is it recording continuously or recording by Smart Event?
  12. Dan

    NVR Playback in the Hik-Connect showing error "no video footage found"

    Hi @yves Where are you trying to access playback? Direct HDMI monitor, browser, or Hik-Connect app? Is it only one camera on the NVR that you can't see playback for or is it all of them? Have you recently updated the firmware of the NVR and/or cameras? If you have, were you aware if the...
  13. Dan

    I have 21 Cameras Connected to my NVR, Can I View All of them on One Screen?

    Hi @ashain7 Can you please confirm what NVR model you have?
  14. Dan

    How Do I get Hikvision NVR interface to show device MAC addesses

    Thanks @Leodan Have you tried looking at what @sportster has suggested? Are all the cameras directly connected to the NVR PoE ports or are they connected remotely to separate PoE Injectors/Switches? If the cameras are connected to separate PoE sources on the local network, you can use the...
  15. Dan

    How Do I get Hikvision NVR interface to show device MAC addesses

    Hi @Leodan I'm not sure if this issue has ever come up before. Why specifically do you need to identify the cameras via MAC address or serial number? Each camera should have a unique IP address to identify it, you can also change the displayed name of each camera in the image settings to the...
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